in the small town of cheshire, connecticut. her husband, beaten, bound and gagged, is being held hostage, along with her two daughters, michaela, 11, and hayley, 17. mrs. hawke-petit tells the bank teller she needs to withdraw $16,000, ransom money. it is 9:17 a.m., she tries to remain calm. one of the two suspects, steven hayes, is waiting outside. the teller alerts the bank manager who quietly calls 911. >> reporter: minutes later, mrs. hawke-petit leaves the bank with the ransom money. police are dispatched to surround the house. they're ordered not to approach the house. it's protocol in a hostage situation, police will explain later. they'll also say they had no reason to believe anyone was in immediate danger. >> i think they get criticized either way.